What do I do if my campaign has not spent the target budget?

What do I do if my campaign has not spent the target budget?

If your campaign duration has ended, but it remains partially undelivered, you can either choose to extend your campaign until all your targets have been met or receive a refund for the undelivered results.

Process for refund

The unused campaign budget will be added to your account balance within 48 hours of the invoice being generated.

To check your account balance, please go to the ‘Billings and Payments’ tab. By default the account balance is set to INR 0. It’ll reflect the refunded amount once the refund is complete. You can use these funds for your future campaigns. 

In case you wouldn’t want to run another campaign and would like to transfer the account balance to your original billing method, please reach out to us at advertise@hotstar.com and we’ll help you. 

Exception

In case of a mid-roll ad campaign for Impact objective, the unused campaign budget will be refunded to your original billing method. 

Please reach out to us at advertise@hotstar.com in such case.




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