Can I stop a campaign before the end date? What happens to the remaining campaign budget?
If you no longer wish to run your campaign and would like to stop it, you can seek a refund for the undelivered portion of your budget.
The unused campaign budget will be added to your account balance within 48 hours of campaign being stopped.
To check your account balance, please go to the ‘Billings and Payments’ tab. By default the account balance is set to INR 0. It’ll reflect the refunded amount once the refund is complete. You can use these funds for your future campaigns.
In case you wouldn’t want to run another campaign and would like to transfer the account balance to your original billing method, please reach out to us at firstname.lastname@example.org and we’ll help you.
In case of a mid-roll ad campaign for Impact objective, the unused campaign budget will be refunded to your original billing method.
Please reach out to us at email@example.com to help you with the refund in this case.
What do I do if my campaign has not spent the target budget?
If your campaign duration has ended, but it remains partially undelivered, you can either choose to extend your campaign until all your targets have been met or receive a refund for the undelivered results. Process for refund The unused campaign ...
How do I view my campaign reports?
Performance data on your campaign is updated every hour. We provide summary as well as detailed reports on your campaigns. Your campaign dashboard has summary metrics (percentage of goal completed, CTR, and number of impressions / clicks / views ...
How do I create campaigns in Adserve?
Here are the steps to create a campaign in AdServe: 1. Go to www.brands.hotstar.com and login to your account. 2. Choose your marketing objective. 3. Set the campaign name and select the brand that you'd like to promote. If you haven't created a ...
What are the taxes that will be levied?
All ads run on Hotstar are subject to GST (Goods and Services Tax) and TDS (Tax Deducted at source). 18% GST is charged on your campaign amount at the time of making the payment All campaign charges are net of TDS, i.e., you pay Hotstar 100% of the ...
What are the pricing models available for advertising on Hotstar?
The following pricing models are available for advertising on Hotstar: Video ads: Video ads on hotstar are available at cost-per-1000 impressions (CPM) or cost-per-completed-views (CPCV). Pricing depends on the level of targeting chosen. The lowest ...